Application of ACT Skills
Getting it Done
Communication
Writes and speaks openly, clearly, concisely, and directly. Does not withhold or triangulate. Demonstrates the clear intention to listen to others for feeling and content, without the need to rebut or defend. Sought out by others as a good listener.
People Relations
Demonstrates a clear understanding that building the business’ human resources includes building every business relationship. Is an example of Accountable Communications, namely openness, self-awareness, and
self-determination and holds others accountable to the same standards. Actively solicits feedback and listens non-defensively. Is committed to noticing and reducing defensiveness in his/herself and in his/her team members. Willing to say no. Trusted for their integrity and noted for keeping every commitment they make.
Problem Solving
Demonstrates commitment to solving the problem verses fixing the blame. Cuts quickly to the core issues and identifies the real problem. Develops action plans for the implementation of solutions and holds his/herself and others accountable for meeting their commitments for action. Creates and implements solutions quickly and energetically, then refines these solutions as necessary in the field, rather than working forever on the perfect plan.
Decision-Making
Effectively uses Concordant Decision-making.
Teamwork
Models the principle that everyone on the team is 100% responsible for the team and no one is to blame. Does whatever it takes to maintain this principle. Unrelenting on improving the performance of the team and every relationship on the team, with the goal of improving both the team’s performance and the team’s capacity.
Initiative
Seeks out new challenges and responsibilities. Self-starter who comes up with ideas and proceeds with minimal direction. Carries projects through to completion and is persistent in overcoming obstacles. Demonstrates enthusiasm and energy and makes things happen. Values getting what they want over being right.
Leadership
Injects a sense of purpose, values and commitment. Communicates a compelling vision of what needs to be done and how to get there. Takes bold steps and makes tough decisions. Sets challenging and demanding goals for self and others. Projects confidence and credibility that attracts followers. Genuinely interested in and respectful of associates, inspiring two-way trust and loyalty. Belief in the inherent ability of others inspires them to greatness. Develops every person they contact.
Adaptability
Sees change as an opportunity, not as a threat. Willing to leaves old comfort zones and methods of operation. Tries new concepts and techniques and quickly grasps essential elements of new assignments. Flexible in adapting to different viewpoints and management styles. Thrives in the midst of uncertainty and ambiguity.
Results
Gets the job done every time, on time, on budget, and with superior quality. A go-to person when the job simply has to be done and done right.
