Establishing Accountable Communication
As The Harvard School of Business has verified in numerous studies over the years, most of the problems in business are people. Most proposed solutions deal with everything but people. Most people problems stem from traditional and costly defensive behavior such as hidden agendas, blaming, denying, turf protection, image management,
pretending (false projections; deadlines), etc. Defensive behavior is a line item business
cost. This burdensome cost can be considerably reduced beginning with your Accountable Communication TechnologySM (ACT) Training.
Using accountable communication means that when we are involved in an interaction, meeting, task or project there is no question of responsibility.
Each of us is 100% responsible. Blaming is nonexistent. When there is a problem or breakdown, each of us looks at our own individual contribution to the situation rather than blame someone or some thing. This awareness orientation wastes no time, energy or morale playing the age-old blame game. Team members typically report enjoying at least twice as much time and energy for real work when they replace blaming with non-defensive problem solving.
Accountable communication is not the norm within groups, on teams or at work generally, as you know from your own experience. Typically, defensiveness is considered
"business as usual". It need not be so. Establishing accountable communication requires a very challenging kind of change. It requires openness and honesty, and a penetrating assessment of the defensiveness within yourself, your team, department and organization. An ACT
Training is designed as an opportunity to begin giving and receiving extensive, focused feedback. While an ACT Training offers many skills to improve not only your business but your team’s capacity to become more effective with less effort and stress, the fundamental intention of the technology is to release and support the greatness –and thus effectiveness, of each
person in the organization.
Human beings, using Accountable
Communication, depart from the ordinary to have the extraordinary.
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